Nusantech · Product datasheet
Loyalty System
Loyalty that earns real retention.
Printed
21 May 2026
Overview
A points and tiers platform built from real deployments across retail, F&B, hospitality, and financial brands. Configurable points engine, tier rules, and omnichannel earn/redeem. Hardened against real-world fraud and tunable by the marketing team without engineering tickets.
Capabilities
Engine & mechanics
- Configurable points engine
- Earn rules by category, basket, time, channel. Bonus events, multipliers, double-points campaigns - all configurable without engineering tickets.
- Tier mechanics
- Membership tiers with thresholds, grace periods, tier-specific rewards, downgrade rules. Built around real retention behaviour.
- Omnichannel earn & redeem
- POS, e-commerce, mobile app, in-store kiosk, partner outlets. One member identity across every channel, with reconciliation that doesn't double-count.
Rewards & insights
- Benefits catalogue
- One-time rewards earned by hitting a points threshold: vouchers, gift cards, products, experiences. Issued once, consumed once, then off the books.
- Privileges catalogue
- Recurring tier-level entitlements that apply for as long as the member stays in tier: priority access, free upgrades, complimentary services, partner perks.
- Tier movement dashboard
- Quarterly view of who moved tier, when, and whether they are new or returning members. Drill into cohorts to track tier health, churn risk, and programme ROI.
- Campaign engine
- Targeted offers by segment, lifecycle stage, recency, and value tier. A/B campaigns, automatic exclusions, fraud safeguards.
Member experience
- Member-facing UI
- White-label web and mobile member portals. Push, email, in-app messaging. Multi-language and multi-currency by default.
- Fraud protection
- Per-identity rate limits, transaction-level deduplication, identity dedup across phone/email/device, redemption velocity caps, tier-eligibility checks at point of sale, audit log on every redemption.
Technical specifications
Deployment & hosting
- Managed cloud
- Operated by Nusantech on AWS, GCP, or other cloud providers per customer preference.
- Self-hosted
- On customer VPC or on-premises infrastructure. Ships with source code, deployment runbook, and an update cadence agreed during contracting.
- Data residency
- Singapore default controller seat for regional deployments. Per-jurisdiction hosting where regulations require (Indonesia public-scope on Indonesian territory under PP 71/2019, Vietnam impact-assessed transfers under PDPD 13/2023). Transfer logs and named DPO contacts provided per region.
- Identity & SSO
- SAML 2.0, OIDC, SCIM 2.0 user provisioning.
- Audit trail
- Full state-transition logging: identity, timestamp, version, environment, client, network, override flag, before-and-after state.
- Data export
- Schema-preserving export of all customer data, delivered within an agreed window at no additional charge. Source code transferable for custom-engineered deployments.
Integrations
- POS
- Toast, Square, Aloha, custom POS integrations
- E-commerce
- Shopify, WooCommerce, Magento, custom commerce platforms
- Payment
- Stripe and other payment gateways
- CRM
- Salesforce, HubSpot, custom CRMs
- Marketing automation
- Braze, Customer.io, Iterable
- Identity
- Member portal SSO + social login; SAML/OIDC for staff
- BI / analytics
- Exports to Snowflake, BigQuery, custom data warehouses
Industries served
- Financial Services
- Retail
- Hospitality
- Fitness & Wellness
Typical implementation phases
| Phase | Duration | Description |
|---|---|---|
| Discovery | 2-4 weeks | Process mapping, target operating model, written build plan with milestones. Output: scoped quote and acceptance criteria. |
| Foundation sprint | 2-3 weeks | Auth, tenancy, core domain model, deployment pipelines. The boring parts done right before any feature work. |
| Feature sprints | Per engagement | Two-week cadence. Written changelog and Friday demos. Cadence and feature priority agreed with the project lead. |
| Pilot | 4-8 weeks | Rollout to one branch / cohort / pilot market first. Daily standup with the operator team. Stabilisation hotfix cycles included. |
| Rollout | Per scope | Phased rollout, training delivered per cohort, previous system decommissioned only after a week of parallel running per site. |
Pricing
Pricing is intentionally not published. Every deployment is scoped per engagement - factors like user volume, deployment model (managed vs self-hosted), data residency requirements, and integration depth all shape the quote. The next step is a 30-minute discovery call.
Next steps
Schedule a 30-min call
calendly.com/nicolasruslim1/30min
WhatsApp the team
+65 8515 3618
General enquiries
hello@nusantech.com