Problems

  • Parties who wants to report must directly come to the location of the agency
  • Checking the report’s handling progress by phone and need to wait to find the report in question
  • Files that move between divisions are at risk of being lost in the middle of the road

Solutions

  • Reporting is submitted online, the reporter only needs to upload a scanned file and fill out the form
  • online status checking by entering the report registration code
  • The files are stored in digital form, there is no physical file transfer. Physical files are only stored by the part that handles the files.

Problem Solving

1

Understand and document the client’s business process

2

Designing reporting system based on business process

3

Discuss the design results to get advice from clients

4

develop a system based on design

5

Conduct training for users from internal clients and create usage guidance documentation for external users.

6

input previous reports to the system.

7

Usage of the initial business process slowly continues to the next process until the end.

8

Accompanying clients in the early days of implementing the system.