Problems
- Parties who wants to report must directly come to the location of the agency
- Checking the report’s handling progress by phone and need to wait to find the report in question
- Files that move between divisions are at risk of being lost in the middle of the road
Solutions
- Reporting is submitted online, the reporter only needs to upload a scanned file and fill out the form
- online status checking by entering the report registration code
- The files are stored in digital form, there is no physical file transfer. Physical files are only stored by the part that handles the files.