Problems
- Parties who wants to report must directly come to the location of the
agency - Checking the report’s handling progress by phone and need to wait to find the report in question
- Files that move between divisions are at risk of being lost in the middle of the road
- Data between divisions is not interrelated because each division has its
own application, so the track record for handling proposals cannot be identified.
Solutions
- The proposal is submitted online, the proposer only needs to upload a scanned file and fill out the form digitally
- Checking status can be done online by using an account that is owned
- The files are stored in digital form, there is no physical file transfer. Physical files are only stored by the part that handles the files
- Data from each process is made interrelated so that it can see an outline of the track record of handling the proposal
- Integrate applications in each division