Problems

  • Parties who wants to report must directly come to the location of the
    agency
  • Checking the report’s handling progress by phone and need to wait to find the report in question
  • Files that move between divisions are at risk of being lost in the middle of the road
  • Data between divisions is not interrelated because each division has its
    own application, so the track record for handling proposals cannot be identified.

Solutions

  • The proposal is submitted online, the proposer only needs to upload a scanned file and fill out the form digitally
  • Checking status can be done online by using an account that is owned
  • The files are stored in digital form, there is no physical file transfer. Physical files are only stored by the part that handles the files
  • Data from each process is made interrelated so that it can see an outline of the track record of handling the proposal
  • Integrate applications in each division

Problem Solving

1

Understand and document the client’s business process

2

Map the applications in each division and document the application

3

Designing reporting system based on business process

4

Discuss the design results to get advice from clients

5

Discuss the mechanism of integration with application developers in each division (some applications are replaced by functions made by applications)

6

Develop a system based on design

7

Conduct training for users from internal clients and create usage guidance documentation for external users (proposer)

8

Input previous reports to the system

9

Usage of the initial business process slowly continues to the next process until the end

10

Accompanying clients in the early days of implementing the system